1. Introduction
Aide Solutions LLC ("Aide Solutions," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website (aidesolutions.net) or interact with our services.
By using our website, you agree to the practices described in this policy.
2. Information We Collect
Contact Form Submissions: When you submit a message through our contact form, we collect your name, email address, and message content. You may also provide your company name and subject of inquiry.
Website Usage Data: Our hosting provider (Hostinger) automatically collects basic analytics such as page visit counts and visit frequency. We do not use third-party analytics tools such as Google Analytics, and we do not deploy tracking cookies for advertising purposes.
Third-Party Fonts: Our website uses Google Fonts, which may result in your browser making requests to Google servers. This is a standard practice across the web and is governed by Google's Privacy Policy.
Platform Account Data: If you register for the HEORACLE platform, we collect your name, email address, and securely hashed authentication credentials necessary to provision and manage your access to the service.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Responding to your inquiries submitted through our contact form
- Adding you to our mailing list for updates and announcements (only if you have explicitly opted in)
- Understanding general website traffic patterns through hosting-level analytics
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Mailing List
If you explicitly opt in when contacting us, we may add you to our mailing list to share relevant updates about our services and publications. You can withdraw your consent and unsubscribe at any time by contacting us at privacy@aidesolutions.net or by using the unsubscribe option provided in our communications.
5. HEORACLE Platform
Our HEORACLE platform is a separate product with its own Terms of Use that governs data handling, security, and user responsibilities in detail.
Key data handling principles for the HEORACLE platform include:
- All third-party AI providers used by the platform (including Anthropic, OpenAI, and Google) are contracted under agreements that prohibit the use of client data for model training
- Data is hosted securely on Aide Solutions' standardized, strictly controlled cloud infrastructure (primarily Amazon Web Services), featuring logical data separation for each customer
- The platform does not process Protected Health Information (PHI) or personally identifiable patient data
6. Third-Party Services
Our website uses the following third-party services:
- Formspree to process contact form submissions securely
- Google Fonts for web typography
- Hostinger for website hosting and basic visit analytics
Each of these services has its own privacy practices. We encourage you to review their respective privacy policies.
7. Data Retention
Contact form submissions are retained for as long as necessary to respond to your inquiry and maintain our business relationship. Mailing list information is retained until you opt out.
You may request deletion of your data at any time by contacting us at privacy@aidesolutions.net.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of our mailing list at any time
- Request confirmation that we do not "sell" or "share" your personal information for cross-context behavioral advertising (as defined by applicable US state privacy laws). Aide Solutions does not sell your personal data
To exercise any of these rights, please contact us at privacy@aidesolutions.net.
9. International Data Transfers
Aide Solutions LLC is located in the United States. If you are accessing our website from outside the United States, please be aware that your information will be transferred to, stored, and processed securely in the United States, where our servers are located.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last Updated" date. We encourage you to review this page periodically.
11. Contact
For questions or concerns about this Privacy Policy, please contact: